{"id":2660,"date":"2024-11-25T10:09:56","date_gmt":"2024-11-25T10:09:56","guid":{"rendered":"https:\/\/www.hotelarcobaleno.it\/informazioni-e-faq\/"},"modified":"2026-05-28T15:06:14","modified_gmt":"2026-05-28T15:06:14","slug":"information-and-faq","status":"publish","type":"page","link":"https:\/\/www.hotelarcobaleno.it\/en\/information-and-faq\/","title":{"rendered":"Information and FAQ"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h1>Information and FAQ<\/h1>\n[\/vc_column_text][toggles style=&#8221;default&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;WI-FI&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Wi-Fi is available in all rooms and common areas.<br \/>\nConnect for free with the following credentials.<br \/>\nNetwork: ArcobalenoWiFi<br \/>\nPassword: arcobalenofai[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;CHECK-IN&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Check-in is available from 4:00 PM to 8:00 PM.<br \/>\nEarly arrivals, starting from 11:00 AM, are possible upon prior arrangement with the property and for a \u20ac20.00 surcharge.<\/p>\n<p>For arrivals after 8:00 PM, we kindly ask you to contact reception in advance to arrange access.<\/p>\n<p>To expedite the arrival process, you will receive an email with a link to complete the online check-in process and enter your registration details in advance 5 days before your stay.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;CHECK-OUT&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]On the day of departure, we kindly ask you to vacate your room by 10:00 am. Upon availability, it is possible to request a late check-out or early check-in (for a fee, \u20ac 20 per room).[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;GETTING THERE AND AROUND WITHOUT A CAR&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Forget traffic and parking stress. With Paganella Bye Bye Car, you have a direct connection from Trento every half hour, from 6:20 a.m. to 11:00 p.m.<\/p>\n<p>You&#8217;ll arrive in an hour and ten minutes without transfers. And once on the plateau, you can move freely between Andalo, Molveno, Fai, Cavedago, and Spormaggiore, with urban buses every 15 minutes and connections to and from San Lorenzo Dorsino every 60 minutes.<\/p>\n<p>Want to be even more convenient? You can take the train to Trento and hop on the bus; or park in the city and forget about your keys for the whole day, weekend, or holiday.<\/p>\n<p>The service is available 7 days a week and is designed for tourists, hikers, residents, and anyone who wants to reach the plateau without relying on a car.<\/p>\n<p>Paganella Bye Bye Car is the plateau&#8217;s first major alternative mobility project: a sustainable and shared system designed to connect Trento, the Rotaliana, and the Paganella Plateau, reducing traffic, queues, and parking congestion.<\/p>\n<p>It&#8217;s not just a more frequent bus: it&#8217;s a different way to experience Paganella.<\/p>\n<p>Paganella Bye Bye Car. The journey begins when you stop driving: climb aboard the change.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;RECEPTION&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]You can contact our staff directly at the Reception from 8:00 to 22:00, or you can contact us by phone from 08:00 to 21:00 at the following numbers: 0461-583306 or 335-8092792[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;MAIN DOOR ENTRANCE&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]From 23:00 the main entrance door on the ground floor will be closed. Between 23:00 and 07:30 you can always access the main entrance using the magnetic key of the room that was given to you upon arrival at the facility. The key reader is located to the right of the entrance door. To exit the facility after 23:00 just use the exit in front of the bar, via the anti-panic door.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;MAGNETIC KEY&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Upon arrival you will receive the magnetic key. The same key also opens the main entrance door on the ground floor and the bike\/ski storage. Please do not keep the magnetic key near a mobile phone or a magnet, otherwise the stored data will be deleted and the card will no longer work. On the day of departure please return the card to the reception.<br \/>\nThe cost of the key, if lost, is \u20ac5.00.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;CLEANING OF THE ROOMS&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Daily cleaning is done between 08:00 and 15:00.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;CHANGE OF TOWELS&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]If you want your towels changed, please put them in the bidet; it means &#8220;PLEASE CHANGE&#8221;. If, on the contrary, you prefer to reuse the towels, please leave them on the towel rack; it means &#8220;I&#8217;ll use them again&#8221; &#8211; and thus I make my contribution to protecting the environment.&#8221;[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;WELLNESS BAG&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]During your stay, we provide a wellness bag for use in the wellness center. If it isn&#8217;t already in your room upon arrival, you can request one at Reception.<\/p>\n<p>In the wellness bag, you&#8217;ll find two towels: one for the wellness area and one for the lounger. We kindly ask you not to leave the towels in the wellness center after your swim or sauna, as they are assigned for your personal use for the duration of your stay.<\/p>\n<p>Bathrobes are available upon request at Reception for \u20ac5.00 per person.<\/p>\n<p>If you&#8217;d like a change of towels or bathrobes, please leave them in the bidet; this will prompt our staff to &#8220;PLEASE CHANGE.&#8221; If you prefer to reuse them, please leave them on the towel rack or in the wellness bag; this helps protect the environment.<\/p>\n<p>On the day of departure, the wellness bag, towels, bathrobes, and slippers provided during your stay must be left in your room. Any loss or damage will be the responsibility of the guest and may be charged after departure.<\/p>\n<p>Thank you for your cooperation and understanding.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;GAMES ROOM&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]A special area is dedicated to our little guests on the lower ground floor, decorated in rainbow colors and designed to ensure fun in both good and bad weather.<\/p>\n<p>There is no entertainment in the playroom; therefore, children must always be accompanied and supervised by a responsible adult. Parents are directly responsible for their children, and we kindly ask that they never leave their children alone in the playroom.<\/p>\n<p>Opening hours: 9:00 AM \u2013 10:00 PM.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;LAUNDRY SERVICE&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Clothes to be washed must be placed in the appropriate bag that you can request at the Reception. You can then deliver it to the reception for washing. The linen will be returned within 48 hours. The price is \u20ac20 per washing machine, ironing service is not provided.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;FORGOTTEN OBJECTS&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Have you lost something? Ask the Reception immediately. If you find any objects, hand them in to the Reception.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;BREAKFAST&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Now that&#8217;s a good morning! In the morning, a rich breakfast buffet awaits you with sweet and savory specialties based on fresh local ingredients.<br \/>\nTime: 07:30-10:00[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;DINNER&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]In the evening we will be happy to delight you with the best dishes of the Trentino and national tradition. For children we offer alternative menus. Entrance time to the room: 19:30-20:30[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;INTOLERANCES AND PLANT-BASED DIETS&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Upon prior notification of any allergies, intolerances, or specific dietary requirements, our kitchen staff will be happy to offer customized alternatives based on your individual needs. Please note that the facility is not certified to prepare foods for celiac disease or those with severe allergies.<\/p>\n<p>We also inform you that if guests do not find sufficient naturally gluten-free or vegan options in the breakfast buffet or evening menu, a dedicated menu with specific preparations will be available, with supplements ranging from \u20ac1.00 to \u20ac5.00 depending on the products requested.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;BAR&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]It&#8217;s always the right time to toast to the holiday! Our spacious and comfortable bar is open from 9:00 to 23:00, for a coffee, an aperitif or a grappa after dinner.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;PACKED LUNCH&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Bring your lunch with you! For \u20ac14.00 per person you can have two filled sandwiches, a slice of cake, water, fruit and a chocolate bar.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;WELLNESS CENTER&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]With sauna, Turkish bath, relaxation area, hydromassage and herbal tea corner, it is accessible only to those over 16 years of age at a cost of \u20ac 20 per person. Opening hours: 15:30-19:30. Floor -2. The service is by reservation, therefore we ask you to notify the reception in the morning, before using it in the afternoon.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;FITNESS ROOM&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Our guests can use our fitness room, which is located on the -3 floor. The use of the gym is completely free, there are exercise bikes, treadmills, weights and various other equipment available. Every day from 8:00 to 22:00.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;BIKE STORAGE&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]For two-wheel lovers, a bicycle storage area as well as a washing area and equipment for small maintenance. Our bike storage is located on the -1 floor. It can be accessed from outside the building, entering from the door next to the garage, or from inside through the garage located on the -1 floor.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;SKI STORAGE&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]In winter, you can leave your skis, boots and poles here. There is also a practical boot warmer. Our ski storage is located on the -1 floor. It can be accessed from outside the building, entering through the door next to the garage, or from inside through the garage located on the -1 floor.<br \/>\nIf you want to use our boiler room to dry your ski suits or gloves, you can request it conveniently at the Reception.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;TRENTINO GUEST CARD&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]As our guests, you will receive this free digital card that entitles you to free use of all provincial public transport as well as free or discounted admission to various attractions on the Altopiano and throughout Trentino, such as discounts at Andalo Life, for tandem flights, to enter museums and castles in the area and much more. In addition, you can enjoy discounts to purchase or taste typical local products at participating stores.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;SKI SCHOOLS&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]FAI DELLA PAGANELLA SKI SCHOOL<br \/>\nTel: 0461583288<br \/>\nCell: 3299027018<br \/>\nE-mail: info@scuolascifai.it<\/p>\n<p>ANDALO SKI SCHOOL<br \/>\nTel: 0461585353<br \/>\nE-mail: info@scuolaitalianasci.com[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;EMERGENCIES AND MEDICAL GUARD&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]For medical emergencies call 112.<br \/>\nA medical service for tourists is also available by appointment only, reservations are required at the number: 3358234451.<br \/>\nDuring night hours, on Saturdays, Sundays and holidays, contact ONLY IN CASE OF EMERGENCY the continuity of care service by telephone contact tel. 116117 Unified Operations Center.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2660","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/pages\/2660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/comments?post=2660"}],"version-history":[{"count":9,"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/pages\/2660\/revisions"}],"predecessor-version":[{"id":3167,"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/pages\/2660\/revisions\/3167"}],"wp:attachment":[{"href":"https:\/\/www.hotelarcobaleno.it\/en\/wp-json\/wp\/v2\/media?parent=2660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}