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Faq

Frequently asked questions

 

Restaurant

What are the restaurant proposals for breakfast, lunch and dinner?
We offer a delicious breakfast served at the table with the possibility of hot drinks or fruit juices; A sweet and savory buffet with homemade pastries, fresh croissants, biscuits, yogurt, cereals, fresh fruit.

Lunch and dinner are served at the table, with a choice of three menus and a rich buffet of fresh vegetables and bread.
Are made dedicated menus?
On request we can
  • Offer specific meals (for any type of allergy)
  • Prepare special menus for children
  • Pack lunches to go
Our Restaurant is open all year (except November), also to the public, and handles lunches for special occasions such as weddings, communions, baptisms, christenings and anniversaries.
What does propose the restaurant for children?
For our younger guests we cook menu on request (pasta, vegetable broths, meat smoothies or fruit), as well as providing the necessary equipment such as high chairs, cutlery, crockery.
What are the hours of the restaurant?
Breakfast  07:30 - 9:30
 
Dinner  19:30 - 20:30
Is the restaurant open to the public?
Yes, the restaurant is open to the public. For numerous groups is required a reservation.

Check-in and Check out

What time is Check-in?
On the arrival day the rooms are available from 14:00 pm.
What time is Check-out?
To check out the rooms must be vacated by 10:00 am.
How can I reserve the Late Check-out?

On the day of check-out is possible to keep the room untill late afternoon.
The service is on surcharge and it is confirmed on request, based on availability.

Reservations and Cancellations

Is the Tourist Tax included in the room rate?
The city tax is excluded from the cost of the room and must be paid by the customer directly to the hotel at check-out.
On 1 November 2015 the Autonomous Province of Trento introduced a provincial tourist tax, according to the provisions of Provincial Law 8/2002, article 16 bis and deliberation n. 551 on 07th april 2017. The tax is due from all those staying overnight in accommodation situated within the province, for a m aximum of 10 consecutive nights at the same facilities.
The amount of the tax due for this accomodation facility is € 2,00.

The following persons are exempt from the tax:
a) Children under the age of 14;
b) Those undergoing treatment at public and accredited private hospitals whichhave agreements with the national health service in the province;
c) Those accompanying patients hospitalised in public and accredited private hospitals which have agreements with the national health service in the province, up to a limit of one accompanying person per patient;
d) Civil defence workers and members of the police, armed forces and fire brigade if they are staying at the accommodation facilities in order to carry out their
duties;
e) Applicants for international protection, unaccompanied foreign children and the victims of trafficking temporarily housed at the accommodation facilities;
f) Those staying at the accommodation facilities following measures adopted by the public authorities to deal with emergencies following disasters or events of an extraordinary nature.
Is required a down payment to book the room?

The reservation is confirmed only after sending a deposit or the balance by:

  • Bank Transfer:

    Name of the Bank: La Cassa Rurale 
    IBAN: IT50 A080 7834 3000 0003 3032 199

    To: Hotel Arcobaleno - Madac s.n.c.
    SWIFT/BIC: CCRTIT2T20A

  • Reason: Name and period of the reservation, at Hotel Arcobaleno
What are the cancellation policies?
In case of cancellation, the deposit will not be refunded.
Some special offers are subject to pre-payment: non-refundable in case of cancellation or changes.
What are the accepted payment methods?
By Cash, according to planned limits from the italian law, Credit Card: Visa, Mastercard.
NO American Express.

Rooms and Accomodation

What are the types of room?
There are four types of room: Standard, Family, Single Room and Junior Suite.
Do the rooms have a balcony?
Most rooms have balcony with panoramic view.
If you have special requests please indicate your needs when booking.
Are the rooms without moquette?
Yes, they are. All our rooms have parquet.
Are drinks included in the room price?
The beverages are excluded from the room price. They are calculated as an extra charge payable during your stay.

Hotel and Services

Does the Hotel have an elevator?
Yes, there is an elevator.
Is there a wi-fi connection?
The whole area of the hotel is covered by free wi-fi.
Is there a bar service?

Bar is always open from 09:00am to 00:00pm.

What do we offer for Bikers?
We have specific spaces that allow you to deposit your bike or motorbike safely, and a dedicated area to its maintenance with tools and a washing area.
Is there animation in Hotel?
There is no animation service.

Geographic Location

Where is located the hotel and what does it offers nearby?
Hotel Arcobaleno is the starting point for your excursions.

(By Car) Only 15 km from the highway S.MICHELE ALL'ADIGE on the A22 Brenner highway.

(By Train) The plateau of Paganella is accessible through the line Verona-Brenner railway, the stations of Trento (45km) or to Mezzocorona FS, in both cases you can use the bus service to get to Trentino Transposed Fai della Paganella .

It is located just halfway between the center of the village (700m) and the ski lift to the Paganella (700m), where is the departure of downhill/freeride in the summer and ski slopes in winter. The bus stop is to ca. 30m.

In a good location for an easy access to the neighbouring countries. It is a few kilometers from the entrance in the Val di Non and 30 km from the city of Trento.
What is the closest train station or airport?
The closest Train Stations: Mezzocorona (15 km); Trento (30 km).

The closest Airports: Verona Villafranca (100 km); Bergamo Orio Al Serio (190 km).

Wellness Center

When is open the wellness center? Is it included in the room price?

The wellness center is open during the winter season from 16:00 to 19:00 and offers sauna, turkish bath, Jacuzzi, relaxation area and tea, warm bench, aromatic shower. The entry has an extra cost of € 15,00 per person. Access to children under 16 is not allowed.

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